General conditions of sales

Within 14 (fourteen) calendar days from the date of delivery of the Asset, the Purchaser who holds the status of consumer or user pursuant to and by effect of art. 3, co. 1, lit. a) of the Consumer Code may withdraw from the purchase contract without any penalty and without specifying the reason.

The withdrawal period ends after 14 (fourteen) calendar days from the day on which the Purchaser, or a third party designated by him (other than the carrier), acquires physical possession of the Good or from the date of conclusion of the contract if the Good is represented from services.

The right of withdrawal can only be exercised by Buyers who hold the position of consumer pursuant to the relevant legislation, i.e. by natural persons who have purchased the Goods for their own use and for purposes not related to their professional activity.

To exercise the right of withdrawal, the Buyer is required to inform the Seller of the decision to withdraw from the sales contract by means of a declaration.

To this end, the Purchaser can use the standard form withdrawal by making an explicit request to the email address SALES@CALIVEN.IT

To comply with the withdrawal deadline, it is sufficient for the Purchaser to send the aforementioned relative communication to exercise the right of withdrawal before the withdrawal period has expired. In case of exercise of the right of withdrawal, the Purchaser will be refunded the payment made in favor of the Seller for the purchase of the Goods which in any case will be suspended until receipt of the Goods or until the Purchaser demonstrates that he has sent the Assets, if earlier.

The Buyer is required to return the Goods and return them to the Seller at the following address CALIVEN SRL, via De Gasperi – 54, Creazzo (VI) without undue delay and in any case within 14 (fourteen) days from the day on which he communicated his withdrawal from the contract.

The term is respected if the Purchaser sends back the Goods before the expiry of the period of 14 (fourteen) days.

The direct cost of returning the Goods will be borne by the Buyer, however if the Goods by their nature cannot be returned by post, the Seller will collect the Goods at its own expense.

The right of withdrawal is in any case subject to the following conditions:

• the right of withdrawal applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (e.g.: components, accessories, etc...);
• the purchased good must be intact and returned in the original packaging, complete in all its parts parts (including packaging and any documentation and accessory equipment: manuals, etc...); - the shipment, until the certificate of receipt at the Seller's headquarters, is under complete responsibility of the Buyer;
• in case of damage to the goods during transport, the Seller will notify the Customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain a refund of the value of the asset (if insured); in this case, the product will be made available to the Customer for its return, simultaneously canceling the request for withdrawal;
• the Seller is not liable in any way for damage or theft/loss of returned products with uninsured shipments.

Without prejudice to any repair costs for ascertained damage to the original packaging, the Seller will reimburse the Purchaser for the amount already paid, within 14 calendar days of the return of the goods, using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise and on condition that he does not incur any costs which consequence of the refund.

The right of withdrawal is lost for lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where the Seller ascertains:

• the lack of the external packaging and/or the original internal packaging or the opening of the seal;
• the absence of integral elements of the product (accessories, components, manuals, ...);
• damage to the product for reasons other than its transport.

In the event of forfeiture of the right of withdrawal, the Seller will provide for the relative communication by means of registered letter with return receipt: the product will remain at the Buyer's disposal for a period of 30 calendar days from the date the registered letter is sent.

After this term, the Seller undertakes to return the product to the Customer by courier.

Shipping costs and the price of the product, if already reimbursed, will be charged to the Customer.

The right of withdrawal is also expressly excluded in relation to:

1. the service contracts after the complete performance of the service if the performance started with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;
2. the supply of goods or services whose price is linked to fluctuations in the financial market which the professional is unable to control and which may occur during the withdrawal period;
3. the supply of made-to-measure or clearly personalized goods;
4.  the supply of goods liable to deteriorate or expire rapidly;
5. the supply of sealed goods which do not lend themselves to being returned for hygienic or health protection reasons and which have been opened after delivery;
6. the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
7. the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on fluctuations on the market which cannot be controlled by the trader;
8. contracts in which the consumer has specifically requested a visit by the trader for the purpose carrying out urgent repair or maintenance work. If, on the occasion of such a visit, the trader provides services other than those specifically requested by the consumer or goods other than parts spare parts needed to carry out maintenance or repairs, the right of withdrawal applies to such additional goods service;
9. the supply of sealed audio or video recordings or sealed computer software which have been opened after delivery;
10. the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
11. contracts concluded at a public auction;
12. the supply of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific execution date or period;
13. the supply of digital content through a non-material support if the execution started with the express agreement of the consumer and with his acceptance of the fact that in this case he would have lost the right of withdrawal.